| Job Title: | Student Success Advisor |
| Reports To: | Director of Enrollment Management |
| Location: | Flexible |
| Pay: | $18.75 – $23.42/hour |
General Statement of Duties
The Student Success Advisor (SSA) is a full-time, non-exempt position reporting to the Director of Enrollment Management. The SSA guides and assists students toward successful degree completion and attainment of educational goals. This position is a key component in the retention and persistence of students.
While the campus is in Littleton, Denver Seminary students are in varying regions both inside and outside of Colorado. As a result, this position requires high levels of accurate and concise communication (email, phone, and in-person, depending on the student’s location). The role of Student Success Advisor is responsible for one specific group of students, distributed by degree program.
Essential Functions
- Provides academic advising through proactive and timely enrollment communication and support, beginning in the student’s first semester.
- Continuously monitors students’ academic progress by updating and maintaining degree audits, documenting all advising communication in Slate, including any exceptions to published program requirements or policies, advising in course selection, and tracking the adherence to the degree plan in order to assist the student in accomplishing their academic and vocational goals.
- Proactively supports students who may experience roadblocks to reenrollment in an attempt to keep them in the seminary community.
- Works with the advising team in strategic retention projects.
- Acts as a first point of contact and conduit for questions regarding Student Success and Student Care, guiding students to the appropriate person/department to meet their needs throughout the seminary.
- Develops and maintains degree paths and related advising tools for students.
- Helps to maintain the student record and any changes to the student’s program, campus, or student status in coordination with the office of the Registrar.
- Advocates for student needs related to course rotation information, schedules and other resource materials to promote student success.
- Collaborates with other departments to connect students with academic, mentoring and/or resources (including the libaray, ministry residency and Student Care) in order to help them achieve their academic goals.
- Actively monitors international student’s academic progress, report registration to SEVIS and serve as an official designated school official (DSO).
- Works directly with the admissions counselors to provide a smooth handoff for first semester students.
- Maintains the records and systems related to student enrollment with discretion and accuracy in accordance with internal policies and external regulation.
- Utilizes technology to improve the quality of service to students and other constituencies and to present clear communication regarding academic policies and requirements.
- Assists students with student portal resources and online registration.
- Manages the creation of academic advising resources for the continuing student population.
- Researchess continuing student enrollment and retention trends.
- Creates training materials, policies, and procedures for the advising team.
Education/Training
- Bachelor’s degree required.
- Previous advising, student service, higher education, public relations, customer service, or similar experience highly preferred.
- Must be able to work well individually and in team settings, and should possess an outgoing, dynamic and flexible character.
Qualifications
- Committed personal relationship with Jesus Christ required and a lifestyle consistent with the Seminary’s Community Values and Behavioral Commitments.
- A willingness to create long-term relationships with students and assist them from their first semester through graduation.
- Excellent, clear and concise communication skills, written and oral, with specific attention to detail
- Ability to be a creative, out-of-the box thinker who takes initiative to find solutions while clarifying and enforcing Denver Seminary’s expectations and policies.
- Willingness to work directly alongside the admissions counselors, providing a direct counterpart to the work they do with incoming students
- Servant’s heart and customer focus with an attitude of hospitality and generosity
- Flexibility, a teachable spirit, and openness to change; ability to proactively locate appropriate resources to assist with unfamiliar situations; confidence in asking questions, and ability to recognize and learn from mistakes.
- Ability to self-manage and self-motivate and operate with discretion and professionalism.
Outcomes
Denver Seminary prepares men and women to engage the needs of the world with the redemptive power of the Gospel and the life-changing truth of Scripture. Through our educational programs and mentoring process, the Seminary challenges students to grow spiritually, intellectually, and professionally in order to lead God’s people in the accomplishment of His mission in the world. The Student Success Advisor supports this mission by:
- A well-maintained and pro-actively assisted caseload of continuing students.
- Successful retention of continuing students.
- Effective and timely performance of assigned tasks .
- Ongoing development professionally and personally.
Typical Physical Demands and Working Conditions
Normal office working conditions including computer usage may require occasional standing, walking, long periods of sitting, climb stairs, balance; stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.
Denver Seminary is an equal opportunity employer committed to excellence in all areas of ministry and operations.
Application Process
Willingness to support Denver Seminary’s vision, sign the National Association of Evangelicals Faith Statement, and abide by the Seminary’s Community Values and Behavioral Commitments is required.
Please complete our online application form.
Please send your resume or CV to resume@denverseminary.edu.