Administrative and Clerical
Admissions & Activities Coordinator
Mission Statement: Hope House Colorado (HHC) empowers parenting teenage moms to achieve personal and economic self-sufficiency and to understand their significance in God’s sight, resulting in a healthy future for them and for their children.
|Position Title: Admissions & Activities Coordinator||Exemption Status: Salaried Non-Exempt|
|Reports To: Self-Sufficiency Program Manager||Salary Range: $37,000 – $44,000|
|Department: Program||Benefits Eligibility: Eligible|
|Work Environment: This role is expected to work 40 hours/week on the HHC campus, except when offsite for HHC work-related purposes. The existing schedule is 8 hours per day Monday-Friday; to include one evening shift per week and some scheduled weekends related to the role, including required development and program events.|
Position Summary: The Admissions & Activities Coordinator (AAC) is responsible for recruiting and onboarding teen moms new to Hope House Colorado (HHC) and helps drive growth in specific, personal domains of the Hope House self-sufficiency rubric. The AAC is responsible for the teen mom program calendar and the coordination of teen mom activities and holiday events. The AAC actively builds relationships with teen moms using all appropriate communication channels. The AAC coordinates appointments for preventative health services offered onsite. The AAC acts as a liaison between the Development Team and Program Team to coordinate the participation of teen moms in fundraising events, as well as working closely with the Volunteer Manager to utilize volunteers and volunteer groups with planned activities and holiday events.
- Applicant must have a valid driver’s license and current automobile insurance
- Must pass a criminal background check, driving record check, and drug screen
- Experience working with at-risk adolescent girls and/or high-risk youth
- Must be committed to Hope House Colorado’s Guiding Principles and continually working towards the HHC mission
- Must demonstrate a commitment to the Hope House Relational Covenant
Desired Skills and Attributes:
- Excellent verbal and written communication skills
- Ability to work well with others
- Bilingual in English and Spanish is preferred
- Scheduling/coordination skills and experience
- Experience in event planning is preferred
- Working knowledge of generational poverty is preferred
- Comfortable working with Microsoft Office Suite
Education or Training:
- Minimum of an associate degree in a human services field is preferred but not required
Admissions and Recruitment Responsibilities:
- Responsible for creating a warm, welcoming, and engaging environment for teen moms’ first interactions with Hope House
- First responder to crisis calls from teen moms and service providers. Responsible for checking the crisis line and returning calls within one business day
- Review all teen mom applications to ensure eligibility requirements are met
- Call all eligible applicants within one business day to schedule a time for the teen mom to come in for orientation. Provide resources when not eligible.
- Lead all tours and facilitate orientations with new teen moms; assist with filling out the application when needed
- Complete all administrative onboarding tasks for new moms after orientation, including creating the teen mom’s profile in the program database, data entry, and introducing the new teen mom to the staff by email
- Organize Welcome Lunches
- Work with Director of Partnerships on recruitment: maintain current contacts, outreach (small speaking engagements), deliver recruitment material
- Offer recruitment events (holiday and other) and host Open House for teen moms
- Head up the teen mom ad campaign, using the help of our Communications Team
- Responsible for planning & coordinating teen mom events & activities in conjunction with Development staff as applicable, including Valentine’s Day, Mother’s Day, Easter, Halloween, Thanksgiving, and Christmas events
- Coordinate the Back-to-School Backpack Drive in conjunction with Development staff
- Assist the Director of Programs and Program Managers with planning the annual Hope House Program Graduation
- Plan and coordinate Boutique Night for the teen moms attending the Hope House Gala
- Responsible for planning, coordination, and running of the annual Christmas Shop
- Plan ongoing ‘Mom Fun’ activities – relationship building
- Manage teen mom program scheduling, including the daily, weekly, and monthly classes/activities calendar for teen moms and communication of the calendar/schedule on Slack
- Manage sign up for the laundry room and exercise room, and supervise/interact with teen moms in these spaces and common areas as much as time allows
- Coordination and scheduling of volunteers and businesses that offer health/preventative care services.
- Schedule meals for moms in conjunction with the Volunteer Coordinator as applicable
- Maintain our resource directory on the Hope House website
- Manage and oversee volunteers as needed and when applicable
- Provide financial assistance recommendations as needed for teen moms
- IGP scoring for individual teen moms
- Coordinate written appreciation from teen moms to Champions for donated items, outings, volunteer services, etc., and record thank you notes in the donor database (Raiser’s Edge)
- Act as a liaison between teen moms and donors who provide tickets, services, or other (non-economic) opportunities for teen moms
- Coordinate teen mom photoshoots with volunteer photographers or Marketing Associate on an as needed basis
- Responsible for coordination of teen moms for fundraising events, including the annual 5K & Fun Run, Coors Golf Classic, & Hope House Gala, and other fundraising or speaking engagements throughout the year.
- Partner with the Volunteer Manager in the supervision, direction, and appreciation of activity specific volunteers. (i.e., Meal bags, backpack drive, holiday baskets).
Other Duties and Responsibilities:
- Promote the values of HHC throughout the organization and external relationships.
- Attend team and organizational meetings, activities, and events.
- Collaborate with HHC staff and perform job duties to advance the organization’s mission and vision.
- Demonstrate ability to work independently and within a team, seeking guidance as appropriate.
- Comply with all organizational policies and procedures.
- Relationship Building – grows relationships characterized by a high level of acceptance, cooperation, respect & trust
- Adaptability/Flexibility– adapts to changing workflows, structures, schedules, etc.
- Problem Solving – resolves difficult or complicated challenges
- Decision Making/Judgement – make timely, informed decisions, taking into account facts, constraints, risks
- Attention to Detail – diligently attends to details, performs tasks, arranges and rearranges
- Stress Tolerance – maintains composure and kind demeanor in highly stressful situations; adapts to fast-paced environment
- Creative & Innovative Thinking – develops fresh ideas that provide solutions to all types of workplace challenges.
Supervisory Duties: None
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, stand, and walk as well as bend, squat, and climb stairs. The employee must occasionally lift and/or move up to 25 pounds.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. We are a team and support each other in all ways necessary to continue working toward the HHC mission.
Benefits: HHC benefits are available to employees who consistently work a minimum of 24 hours a week. Benefits offered are subject to change at HHC’s sole discretion.
- Health Benefits: Employees may elect medical, dental, vision & life insurance plans.
- Simple IRA: Employees may choose to make salary reduction contributions through HHC’s Simple IRA plan and HHC will match the employee’s contribution up to a maximum of 3% of the employee’s annual salary.
- Paid Time Off (PTO):
- Vacation: Upon hire, employees earn 6 hours of vacation per paycheck, pro-rated for part-time employees, up to 120 hours (3 weeks) in a year. Accruals are adjusted to increase vacation earned per hours worked based on length of employment with HHC.
- Holidays: HHC observes eleven (11) holidays throughout the year. Salaried employees are paid for these holidays according to the nationally recognized observation day for each holiday.
- Sick Leave: HHC provides eligible employees with Paid Sick and Safe Leave (PSSL) and Public Health Emergency Leave (PHEL) in accordance with the requirements of Colorado’s Healthy Families and Workplaces Act (HFWA).