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Customer Service

Admissions Counselor

Denver Seminary
Posted: 02/09/2022
Salary/Range: 18.20/hour
Location
Littleton
Description:

JOB TITLE:           Admissions Counselor

REPORTS TO:     Director of Enrollment Management

FLSA STATUS:    Non-Exempt

Title IX Role:      Responsible Reporter

 GENERAL STATEMENT OF JOB FUNCTION: 

The admissions counselor is the primary contact for prospective Denver Seminary students in his/her assigned recruitment territory from initial inquiry through matriculation. In this student-facing role, counselors communicate Denver Seminary’s strengths, commitments, programs, and resources in order to increase yield, meet admissions goals, and transition students to successful study in their program. Successful admissions counselors are highly personable, hospitable, and organized, with a passion for Denver Seminary and the ability to anticipate student needs as they help students navigate the application, financial aid, registration, payment, and onboarding processes. Admissions counselors meet with students regularly while managing their admissions timeline and communicating efficiently and effectively before handing them off after matriculation. Counselors are also the primary administrator of the student record and application throughout the admissions process.

ESSENTIAL FUNCTIONS:

  1. Build and maintain meaningful relationships with prospective students that ultimately encourages them to attend Denver Seminary.
  2. Speak knowledgeably about Denver Seminary to a wide, yet targeted audience to increase prospective student pool and applicant yield.
  3. Host on-campus visits and facilitate connections between prospective students and faculty, staff, and current students.
  4. Manage a 48-hour communication turnaround time for all incoming student emails and calls, new applications, and new inquiries.
  5. Maintain communication with the counselor caseload each month through proactive calls and emails.
  6. Participate in monthly Preview Days from set-up to tear-down, including speaking on behalf of the seminary to visiting students during various sessions.
  7. Provide prospective students with prompt, relevant, and accurate information.
  8. Convey information and advice to prospective students via email, publications, telephone, and in-person interactions with respect to admissions procedures, degree programs, student life and other related topics.
  9. Manage each prospective student’s record in Slate and Campus Nexus to ensure the ongoing accuracy of student information, the submission of a strong and complete application, and the logging of interactions with each student.
  10. Compile and review completed applications as the first reader.
  11. Other duties as assigned by the Director of Enrollment Management or Vice-President of Student Life and Enrollment Management.

 EDUCATION/TRAINING:

  • Bachelor’s degree required or equivalent experience.
  • Three years of related experience and a general record of professional success
  • Experience with student enrollment or customer service software, marketing and sales
  • Commitment to discern and maintain confidentiality
  • Able to communicate effectively in both written and oral form
  • Excellent public speaking skills
  • Ability to give careful attention to detail
  • Computer competent, knowledge of Microsoft Office essential.
  • Knowledge of, or the ability to learn, the intricacies of theological education, degree program requirements, competencies and training required for various ministries, federal/state policies and regulations related to student enrollment, special needs of groups such as international students and racial/ethnic minorities.

 QUALIFICATIONS: 

  • Committed personal relationship with Jesus Christ required and a lifestyle consistent with the Seminary’s Community Values and Behavioral Commitments.
  • Professional and hospitable disposition.
  • High degree of flexibility and ability to manage ongoing projects with regular interruptions and minimal oversight. Adaptability to changing goals and priorities.
  • Commitment to Denver Seminary’s mission and statement of faith and a willingness to recruit students from various backgrounds to Denver Seminary’s programs.
  • Personal integrity, high attention to detail, and passion for excellence in all endeavors.
  • Demonstrated ability to prioritize tasks, make appropriate contacts, and maintain cooperative working relationships.
  • Self-driven, results-oriented, ability to maintain a clear focus on high quality outcomes.
  • Loyalty to the seminary president, administration, director of admissions, and colleagues. A forward planner, initiative-taker, and goal-setter who continually assesses performance and seeks to improve personally and professionally.

Denver Seminary prepares men and women to engage the needs of the world with the redemptive power of the Gospel and the life-changing truth of Scripture. Through our educational programs and mentoring process, the Seminary challenges students to grow spiritually, intellectually, and professional in order to lead God’s people in the accomplishment of His mission in the world. The position of Admissions Counselor supports this mission by:

 OUTCOMES: 

  • A well-maintained and developed recruitment territory with increased yield throughout the admissions funnel
  • Successful recruitment of incoming class that meets admissions goals
  • Effective and timely performance of assigned tasks
  • Ongoing development professionally and personally

 TYPICAL PHYSICAL DEMANDS AND WORKING CONDITIONS: 

Normal office working conditions including computer usage may require occasional standing, walking, long periods of sitting, climb stairs, balance; stoop, kneel, crouch or crawl.  The employee must occasionally lift and/or move up to 25 pounds.

Denver Seminary is an equal opportunity employer committed to excellence in all areas of ministry and operations.

To Apply: See above website