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Client Services Director, Downtown Office

Alternatives Pregnancy Center
Posted: 01/19/2023
Salary/Range: $47,840/yr
Location
Englewood , CO
Description:

 

Alternatives Pregnancy Center is a dynamic, diverse organization offering many opportunities to live out your faith in a fast-paced working environment. Each employee is a valued member of the overall team, has opportunities for input, learning and development. We are a workplace who believes that every life, born and preborn, has inherent worth and dignity and we are committed to living out our mission daily. 

 

Job Description 

 

Client Services Director – Downtown Office 

 

Supervisor: Director of Client Operations 
Position Classification: Full Time, Non-Exempt 
Position Summary: 

Provides options counseling to clients of Alternatives Pregnancy Center. Trains, supervises, evaluates, and encourages the in-office Client Advocates. Directs and oversees the services provided to clients. Monitors and oversees client record-keeping and statistics. Effectively promoting the organization through increased visibility among target audiences and community building to create client-focused outreach efforts. Part of a larger client services team. 

Supervisory Responsibilities:  

Responsible for direct supervision of in-office Client Advocates.  

 

Education/Experience Requirements: 

  • A Bachelor’s Degree in related field including Psychology or Social Work.  

Preferred: 

  • Master’s Degree in Counseling or Social Work  
  • Experience with vulnerable populations and/or crisis counseling 
  • Ability to speak Spanish 

 

Skills and Attitude: 

  • Ability to lead and effectively implement Alternatives Pregnancy Center’s Mission and Vision. 
  • Well-versed understanding of current and emerging issues related to unintended pregnancy. 
  • An understanding and sensitivity to cultural awareness and services to a myriad of cultural and ethnic backgrounds. 
  • Ability to build trust quickly with a diverse client base.  
  • Outstanding communications skills with a heart to connect with individuals. 
  • Ability to use different communication styles based on situational requirements.  
  • Committed to quality customer service. 
  • Strong networking skills with experience in community outreach.  
  • Strong public speaking skills. 
  • Ability to manage and oversee volunteers and communicate compassionately. 
  • Ability to multi-task and prioritize. 
  • Practices servant leadership and functions with a Christ-like love in professional and personal affairs. 

 

Essential Duties and Responsibilities: 

Counseling: 

  • Counsel clients as needed.  
  • Provide on-going counseling for clients. 
  • Follow-up with clients. 
  • Act as Client Advocate with other agencies to which clients are referred. 
  • Answer Helpline calls during office hours. 
  • On-Call for Helpline weekend once/month or less frequently, as needed.  
  • Exemplify excellence in the Seven Fundamentals taught through Equipped to Serve 
  • Case management of clients’ needs. 
  • Oversee the maintenance of client records. 
  • Supervision of all matters pertaining to clients and Client Advocates in the Downtown Denver Office. 
  • Coordinate volunteer Client Advocate schedules for the Downtown Denver Office. 

 

Ultrasound Program: 

  • Communicate regularly with Clinic Director and RDMS in conjunction with CSDs team to coordinate medical processes, forms, clinic flow, volunteer training, and client communication. 
  • Provide input into Ultrasound services provided to clients. 
  • Communicate with Sonographer and Nurse Manager to set dates for ultrasounds at the Downtown Denver office. 

 

STD/STI Program: 

  • Working with other Directors, schedule and contact potential clients before appointment. 
  • Oversight and direction for any client advocate trained to counsel with STD (Sexually Transmitted Disease) client. 
  • Receive and post reports from medical director to communicate outcomes and enable follow-up with STD clients. 
  • Communicate regularly with Nurse Manager to coordinate medical processes, forms, clinic flow, volunteer training and client communication. 

 

Supervision: 

  • Attend one-hour of individual supervision with LPC – 2 times per month. 
  • Attend 90-minute group supervision with LPC – 2 times per month. 

 

Client Advocate Training and Supervision: 

  • Manage and lead the Equipped to Serve training, the classroom training for all in-coming volunteers and staff, two to three times a year. Co-train with another Client Services staff member. 
  • Coordinate with Client Services team to complete Equipped to Serve on-the-job training with other CSDs. 
  • Conduct individual Client Advocates and Client Services Volunteers in on-the-job training.  
  • Conduct, in collaboration with other CSDs, one of the three annual volunteer In-Service trainings. 
  • Coordinate Client Advocate schedules weekly in conjunction with office hours.  
  • Supervise all client interaction by reviewing each Client Advocate’s notes from initial counseling sessions and ongoing client communications utilizing Equipped to Serve Seven Fundamentals as frame-work guide for lay counseling. 
  • Oversee Client Advocate follow-up folders quarterly to ensure that each client is receiving timely and appropriate follow-up. Transfer clients to other Client Advocates for ongoing follow-up when appropriate. 
  • Initiate prayer with Client Advocates at the beginning of each counseling shift. 
  • Maintain Client Advocate volunteer relations through positive and regular communication. 
  • Evaluate each Client Advocate’s skills and abilities at least once a year using Equipped to Serve Seven Fundamentals as framework for lay counseling. 
  • Communicate regularly with the Client Services Team concerning client issues, volunteer training issues, general information exchanges, scheduling, and client services, etc.  

 

Administration: 

  • Keep volunteers updated on community resources through monthly emails and updates. 
  • Track volunteers’ house to be reported to the Executive Director’s statistics spreadsheet monthly. 
  • Communicate regularly with the Client Services Team concerning client issues, volunteer training issues and scheduling. 
  • Case management of client needs. 
  • Oversee the maintenance of client records. 
  • Supervision of all matters pertaining to clients and Client Advocates in the Downtown Denver Office. 
  • Attend monthly Client Services Directors meetings. 
  • Coordinate volunteer Client Advocate schedules for the Downtown Denver Office. 
  • Implement and adhere to Alternatives’ Policies and Procedures. 
  • Maintain stock of client resources in the Downtown Denver Office. 
  • Handle in-office calls relating to clients, social services, or community resources.  
  • Open, sort and respond to client services mail and email. 

 

 

Community Relations: 

  • Develop targeted community awareness efforts, including proactive identification of opportunities with other agencies and organizations in local proximity to the office. 
  • In conjunction with other staff members, attend and represent Alternatives at community meetings that enhance the ministry to our clients. 
  • Attend and represent Alternatives at mission or community fairs, annual fundraising events, Life Series events and various outreach opportunities. 

 

General Requirements: 

  • Committed to Alternatives’ mission statement and the sanctity of human life.  
  • Signed agreement of Alternatives’ Statement of Faith and Principle.  
  • Signed Alternatives’ Employee Code of Ethics.  
  • Successful completion of Colorado background check.  
  • Attend Alternatives’ Foundations trainings, Equipped to Serve training and department trainings.  
  • Attend all staff and department meetings, staff retreats, and other conferences as approved and directed by supervisor or Executive Director. 
  • Attend Alternatives fundraising and appreciation events as needed. 

 

 

Alternatives Pregnancy Center’s Mission Statement: 

Alternatives Pregnancy Center exists to care for Denver-area women and men in pregnancy-related crisis and offer them a meaningful alternative to abortion. Following the example of Christian love, we seek to meet their emotional, physical, and spiritual needs. And we enable and encourage them to choose life every day. 

 

We provide a 24-Hour Helpline, pregnancy tests and options counseling, limited ultrasound services, abortion pill reversal services, STD testing and treatment, adoption education, pre- and post-natal medical care referrals, financial and legal referrals, counseling after abortion, positive youth development curriculum and sexual risk avoidance education. All services are provided free of charge. 

 

 

To Apply: Linda Scott, 303-298-8815 ext. 224, lindas@youhavealternatives.org