Coordinator of Resident Services
- This role is part time (approximately 3 days per week with some scheduling flexibility) with a maximum of 25 hours per week, serving 1-3 properties in Westminster, CO.
- The position is offsite, meaning the applicant does NOT need to live at the properties.
- The coordinator will work with their AL supervisor to create a monthly program schedule.
- The coordinator is welcome to partner with local churches and community organizations to assist.
- You may see a place where you can provide a link to a Linked-In profile, resume or cover letter. For this position with Apartment Life, you are welcome to submit those, but it is not required!
- Near the top of the application where it says “Current Company,” if you attend a local church, share the name of your church there. Or, you can share where you work.
SERVICE COORDINATION — To ensure programs flourish in excellence, the Coordinator of Resident Services will:
- Coordinate with corporate, government, and non-profit partners to deliver quality programs tailored to the unique needs of each community.
- Communicate effectively and daily with the onsite staff.
- Communicate on a weekly basis with AL supervisor to discuss progress, goals, and service implementation.
- Travel between properties on a rotating schedule to interact with residents seeking assistance. In person and telephone or online meetings will be necessary.
- Run resident workshops and classes covering topics such as employment, resume building, etc.
- Host weekly kids clubs if necessary.
- Prepare and distribute resources to residents based on need.
- Provide daily one-on-one crisis management and resident assistance for food, housing, utility, and essential needs for residents who either set an appointment or walk in.
- Personally oversee each activity and ensure they run as planned.
- Report activity each month to capture program elements and impact.
STEWARDSHIP — Stewardship is a principle that speaks into every facet of this position. Coordinators have the privilege of working with other non-profits, city initiatives, the local church, and like-minded businesses to carry out the resident service plan. The coordinator has core responsibilities that help steward the relationships we have been entrusted with.
- Ensuring Apartment Life’s core values are at the center of decision-making.
- Viewing their individual goals as part of the common regional goals in recruiting, growth, people impact, client relationships, operations, and strategizing on how to be an active part in making the overall goal a reality.
- Ensuring their administration time is consistent and effective and understanding that their individual tasks impact the work of others and how our clients and partners perceive value.
- Coordinators are also required to steward resident relationships, money, access to clubrooms, and many other aspects of the program with excellence. It is imperative that Coordinators act with utmost integrity in every area.
BACKGROUND, EXPERIENCE, AND EDUCATION
- Experience in outreach and/or ministry preferred. Experience serving low-income populations and/or in social impact work is a plus.
- Bilingual (Spanish) preferred but not required.
- Ability to work with local charities, food banks, and research unemployment resources.
- Ability to provide after-hours service as needed (will be able to plan in advance).
- Ability to commit 1 year (the role is long term, but we ask for an initial commitment as we believe building trust and relationship with residents is crucial for success)
COMPETENCE – The skills necessary to execute the requirements of this role are:
- Communication skills (verbal/written) in English/Spanish
- Conflict resolution
- Tech/computer skills
- Multidisciplinary communication
- Be 18 years of age or older.
- Be legally eligible to work in the United States (at least one coordinator if serving as a team).
- Have basic fluency in English to compose marketing elements for the community and required reports for the property management company (at least one coordinator if serving as a team).
- Possess a current driver’s license and liability insurance, and access to a form of reliable transportation to complete coordinator duties such as shopping for events and connecting with vendors.
- Be physically able to use stairs, bend, sit, stand, stoop, carry up to 25 pounds (at least one coordinator if serving as a team).
- Due to the responsibilities of the role, including access to apartment community information and resources, property funds for events, and the potential for interacting with children, all coordinators must have the ability to pass a criminal background check in compliance with federal, state, and local law.
- Have the availability to commit weekly hours to perform job responsibilities.
- Be able to make the minimum of a one-year term commitment to serving in the apartment community.
Please contact Lupita Sandoval at LupitaSandoval@apartmentlife.org with any questions.