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man walking into building

Services (Janitorial, Maintenance, Construction, Housekeeping, Landscaping, etc.)

Customer Success and Project Manager

Car Wash Buildings
Posted: 05/05/2022
Salary/Range: $65,000 annual base plus commission
Location
Denver, CO
Description:

Car Wash Buildings

The Company:

Our team isn’t made of just car wash operators. As multi-generational contractors and business owners, we have built over 100 car washes in the Rocky Mountain region. And we aren’t satisfied with building anything less than the very best.

That’s why—after constructing both stick-built buildings and almost every pre-manufactured car wash building on the market—we decided to gather a car wash design team and design a revolutionary building that would help usher the car wash building industry deep into 21st century design technology.

The premise was simple. Design a building that was attractive, durable, functional, and most importantly, created an unparalleled user experience for every customer.

Car Wash Buildings built their first prototype in Littleton, CO. Living Water Car Express Car Wash opened in April of 2017 and incorporated many of the cutting edge design ideals that are the signature of Car Wash Buildings. New features have been since added to the design including optional second story office space, new proprietary connections in the steel, and more.

The Position:

The objective of this position is to deliver an exceptional experience to Car Wash Buildings customers, particularly once they have contracted with CWB and we are designing/fabricating/delivering their building.

Your primary goal is an on-time delivery of a building to a happy customer, while staying on budget on expenses. Further, your goal is to help the customer complete the construction of the building according to plan and minimize any loss or warranty claims to CWB in the process.

A secondary objective of this position is to manage the design curation and vendor relationships necessary to smoothly execute the growing number of orders that CWB expects in the coming years. It will be expected that you can manage between 10-20 orders per year, including the vendor logistics, contractor relationships, and coordination with fabricator/painter, architect, shipper, and structural engineer.

Responsibilities:

  • All areas of customer service and support
  • Answering toll free calls, primarily service calls, but also sales calls as determined necessary to support the Sales role
  • Development and management of every customer’s steel design, the CWB prototype designs, and the vendor relationships necessary to procure and produce buildings at a competitive price and speed. This includes close coordination with Wallace and Hover.
  • Walking contracted clients through the process, coordinating with their building team, our architects, fabricators, vendors, etc.
  • Reporting receipts/cost from your areas of oversight.
  • Process quotes/contracts/change orders/shipping etc.
  • Visit sites on an as-needed basis
  • Develop operations manuals for your responsibilities and assist the company in developing better customer resources to reduce the man hours needed for your job (e.g. can we save time on the phone by having a better contractor package?)
  • We would initially like you to track overall hours, and we would expect an average week to include 40-43 hours per week of work, but we know there will be some weeks where that may push closer to 50-60.
  • When traveling out of state or to shows, we would reimburse airline travel/meals/hotel.

Salary + Benefits:

  • Starting Salary Range: $60,000 annually
  • Bonus: $1,500 for every car wash built
  • PTO: 3 weeks PTO, 6 major paid holidays, flexible sick days.
To Apply: Please email Taylor@coreventures.co with any questions. Apply here: https://loxo.co/job/9dsyehntp2bxepj5