Mission Statement: Hope House Colorado (“HHC”) empowers parenting teenage moms to achieve personal and economic self-sufficiency and to understand their significance in God’s sight, resulting in a healthy future for them and for their children.
Position Title: Economic Navigator
Full or Part Time: Salaried Non-Exempt
Reports To: Empower Program Manager
Salary Range: $36,000/year – $42,000/year
Benefits Eligibility: Eligible
Work Environment: This role is expected to work 40 hours/week on the HHC campus, except when offsite for HHC work-related purposes. The existing schedule is 8 hours per day Monday – Friday, to include one evening shift each week.
Position Summary: The Economic Navigator (EN) is responsible for assisting and supporting teen moms with all benefits, human services, basic needs and vital documents; as well as helping with transportation needs and resources. The EN will also organize and plan financial literacy classes as well as work on individualized budgeting. The EN will act as the liaison for teen moms to utilize nonprofit and business economic partnerships. The EN will conduct Connections Meetings & Individual Growth Plan (IGP) meetings with teen moms.
- Must be committed to Hope House Colorado Core Values and continually working towards the HHC mission
- Applicant must have a valid driver’s license and current automobile insurance
- Must pass rigorous background and motor-vehicle record checks
- Self-directed and comfortable/competent working autonomously
- Exercises good judgement in a variety of situations
Desired Skills and Attributes:
- Experience working with at risk populations, preferably teenage mothers, is valued
- An understanding of human service rules and regulations is valued
- Highly organized and detail oriented
- Ability to work well with others
- Excellent written and verbal communication skills
- Ability to maintain good working relationships with outside service organizations
- Comfortable working with Microsoft Office Suite
- Data entry experience in a program database is preferred (Apricot & KPI Dashboard training provided)
Education and Training:
- Minimum of an associate degree in a human services field is preferred
- Two years’ case management experience required
- Work collaboratively with the Economic Team Manager to develop organizational goals for the annual operating plan in the areas of transportation and financial literacy.
- Assist teen moms with navigating human services and obtaining basic documents vital to self-sufficiency.
- Develop and maintain relationships with county human services, and remain current on human services rules and regulations, educating the Economic Team Manager as it relates to, or impacts, Hope House Colorado programs and/or teen moms.
- Assist teen moms with obtaining and maintaining reliable transportation, ranging from bus tickets and passes to assistance with obtaining a driver’s license, as well as maintaining relationships with nonprofit and business partners who donate and maintain vehicles for HHC teen moms.
- Utilize business Champion relationships established by the Development Team to provide free services for HHC teen moms.
- Act as liaison for teen moms to utilize nonprofit & business partnerships like Urban Auto, Hands of the Carpenter, Lake Arbor Auto
- Manage the transition process for moms approaching 25, the age at which they may no longer receive services from HHC.
- Effectively train and manage a team of volunteers to assist teen moms with assigned case management tasks.
- Provide financial assistance recommendations for individual teen moms to the Economic Team Manager
- Coach to support PAIRIN and spiritual growth when opportunities arise
- Conduct HHC Connections Meeting with teen moms as assigned by the admissions and activities coordinator within 1-3 weeks of enrollment.
- Conduct teen mom IGP meetings as requested and score IGPs each week
- Collect, input, and report data appropriately into software platforms utilized by HHC (Apricot and KPI Dashboard).
Other Duties and Responsibilities:
- Promote the values of HHC throughout the organization and external relationships.
- Attend team and organizational meetings, activities, and events.
- Collaborate with HHC staff and perform job duties to advance the organization’s mission and vision.
- Demonstrate ability to work independently and within a team, seeking guidance as appropriate.
- Comply with all organizational policies and procedures.
- This position is expected to work all shifts in the office.
- Potentially assist with knowledge transfer to support HHC expansion goals.
- Decision Making: Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.
- Problem Solving: Partners with clients to identify and resolve complex or sensitive issues; resolves difficult or complicated challenge
- Accountability & Dependableness: Takes personal responsibility for the quality and timeliness of work, and achieves results with little oversight
- Ethics & Integrity: Earns others’ trust and respect through consistent honesty and professionalism in all interactions.
- Results Focus & Initiative: Focuses on results and desired outcomes and how best to achieve them. Gets the job done.
- Stress Tolerance: Maintains composure in highly stressful or adverse situations.
- Tact: Diplomatically handles challenging or tense interpersonal situations.
- Relationship Building: Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.
- Values Diversity: Helps create an environment that embraces and appreciates diversity.
- Enforcing rules & regulations: Enforces rules and regulations and initiates enforcement in a way that is perceived as fair, objective, and reasonable.
- Coaching & Mentoring: Enables teen moms to grow and succeed through feedback, instruction, and encouragement.
Supervisory Duties: None
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, stand, and walk as well as bend, squat, and climb stairs. The employee must occasionally lift and/or move up to 25 pounds.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. We are a team and support each other in all ways necessary to continue working toward our mission.
Benefits: HHC benefits are available to employees who consistently work a minimum of 24 hours a week. Benefits offered are subject to change at HHC’s sole discretion.
- Health Benefits: Employees may elect medical, dental, vision & life insurance plans.
- Simple IRA: Employees may choose to make salary reduction contributions through HHC’s Simple IRA plan and HHC will match the employee’s contribution up to a maximum of 3% of the employee’s annual salary.
Paid Time Off (PTO):
- Vacation: Upon hire, employees earn 6 hours of vacation per paycheck up to 120 hours (3 weeks) in a year. Accruals are adjusted to increase vacation earned per hours worked based on length of employment with HHC.
- Holidays: HHC observes eleven (11) holidays throughout the year. Salaried employees are paid for these holidays according to the nationally recognized observation day for each holiday.
- Sick Leave: HHC provides eligible employees with Paid Sick and Safe Leave (PSSL) and Public Health Emergency Leave (PHEL) in accordance with the requirements of Colorado’s Healthy Families and Workplaces Act (HFWA).