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Family Advocate

Hope House Colorado
Posted: 10/12/2021
Salary/Range: $37,000/year - $42,000
Arvada, CO

Mission Statement: Hope House Colorado (“HHC”) empowers parenting teenage moms to achieve personal and economic self-sufficiency and to understand their significance in God’s sight, resulting in a healthy future for them and for their children.


Position Title:  Family Advocate

Reports To:  Economic Team Manager

Department: Program

Salary Range: $37,000/year – $42,000/year depending upon experience.

Exemption Status: Salaried Non-Exempt

Benefits Eligibility:   Eligible

Work Environment: This role is expected to work 40 hours/week on the HHC campus, except when offsite assisting HHC teen moms. Existing schedule is 8 hours per day Monday – Friday, including at least one evening.  

Position Summary: The Family Advocate (“FA”) is responsible for coordinating all aspects of HHC’s Individual Growth Plan (“IGP”) for our teen moms, driving growth along both the Economic and Personal continuums of the Hope House Colorado Self-Sufficiency Rubric©. FAs are specifically responsible for assisting teen moms with human services, basic needs and growth in housing, transportation, and financial literacy domains. FAs are the critical communication link between teen moms and the Program Team, leading IGP meetings and assigning and communicating actions steps to both the teen mom and the Program Team. 

Essential Duties/Responsibilities:

  • Develop organizational goals for the annual operating plan in the areas of housing, transportation and financial literacy, and report progress in these areas on the organizational scorecard. 
  • Conduct a HHC “Connections” Meeting within 1-3 weeks of each new teen mom’s enrollment, introducing the IGP and HHC Self-Sufficiency Rubric, reviewing financial assistance guidelines, outlining graduation requirements, and completing the HHC Needs Assessment to establish baseline self-sufficiency measurements.
  • Lead bi-weekly HHC IGP Team meetings for staff to review and update IGP scores and identify and assign action steps for both teen moms and staff to accomplish prior to next IGP meeting.
  • Lead IGP review meetings with teen moms at least twice a month and determine next steps to achieve goals. 
  • Collect, input, and report all relevant teen mom data in designated HHC software platforms.
  • Develop and maintain relationships with county human services, remain current on human services rules and regulations, and educate the Economic Team Manager as it relates to, or impacts, HHC programs and/or teen moms.
  • Navigate human services alongside teen moms and help them to obtain basic documents vital to self-sufficiency. 
  • Educate teen moms about housing options (rent readiness, nonprofit partners, housing vouchers, etc.) and assist teen moms with obtaining and maintaining stable housing.
  • Assist teen moms with obtaining and maintaining reliable transportation, ranging from bus tickets/passes to assistance with obtaining a driver’s license. Maintain relationships with nonprofit and business partners who donate and maintain vehicles for HHC teen moms. 
  • Provide input to establish the annual FA operating budget. A portion of this budget is for teen mom direct assistance, which FAs have approval authority for limited financial requests.
  • Manage the transition process for moms approaching 25, the age at which they may no longer receive services from HHC. 
  • Build and maintain nonprofit partnerships that provide for basic needs. 
  • Utilize established community partnerships to provide free support services for HHC teen moms (ex: dentists, mechanics, chiropractors, hair salons, etc.).  

Other Duties and Responsibilities:

  • Promote the values of HHC throughout the organization and external relationships.
  • Attend team and organizational meetings, activities, and events.
  • Collaborate with HHC staff and perform job duties to advance the organization’s mission and vision.
  • Coordinate, supervise, support, and appreciate HHC volunteers.
  • Demonstrate ability to work independently and within a team, seeking guidance as appropriate.
  • Comply with all organizational policies and procedures.
  • Potentially assist with knowledge transfer to support HHC expansion goals.


  • Decision Making: Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.
  • Problem Solving: Partners with clients to identify and resolve complex or sensitive issues; resolves difficult or complicated challenge
  • Accountability & Dependableness: Takes personal responsibility for the quality and timeliness of work, and achieves results with little oversight
  • Ethics & Integrity: Earns others’ trust and respect through consistent honesty and professionalism in all interactions.
  • Results Focus & Initiative: Focuses on results and desired outcomes and how best to achieve them. Gets the job done.
  • Stress Tolerance: Maintains composure in highly stressful or adverse situations.
  • Tact: Diplomatically handles challenging or tense interpersonal situations.
  • Relationship Building: Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.
  • Values Diversity: Helps create an environment that embraces and appreciates diversity.
  • Enforcing rules & regulations: Enforces rules and regulations and initiates enforcement in a way that is perceived as fair, objective, and reasonable.
  • Coaching & Mentoring: Enables teen moms to grow and succeed through feedback, instruction, and encouragement.

Supervisory Duties: None

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, stand, and walk as well as bend, squat, and climb stairs. The employee must occasionally lift and/or move up to 25 pounds. 

Note:  This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. We are a team and support each other in all ways necessary to continue working toward our mission.

Benefits: HHC benefits are available to employees who consistently work a minimum of 24 hours a week, therefore this position is eligible for benefits. Benefits offered are subject to change at HHC’s sole discretion.

  • Health Benefits: Employees may elect medical, dental, vision & life insurance plans.
  • Simple IRA: Employees may choose to make salary reduction contributions through HHC’s Simple IRA plan and HHC will match the employee’s contribution up to a maximum of 3% of the employee’s annual salary.

Paid Time Off:

  • Vacation: Upon hire, employees earn accrue vacation at the rate of .065 hours per every 1 hour worked. Accruals are adjusted to increase vacation earned per hours worked based on length of employment with HHC.
  • Holidays: HHC observes 11 holidays throughout the year for which salaried employees get paid according to the nationally-recognized observation day for each holiday.
  • Sick Leave:  HHC provides eligible employees with paid sick and safe leave (PSSL) and public health emergency leave (PHEL) in accordance with the requirements of Colorado’s Healthy Families and Workplaces Act (HFWA). 


Christ Centered – Called to the mission! Passionate about transformation for teen moms and champions; committed to growth of our own personal faith. 

Integrity – Do the right thing (even when it hurts)! Trustworthy; ethical and authentic; excellent stewards of donations; we expect 100% compliance with all applicable regulations.

Infectious Enthusiasm – Passionate about the cause, mission, and ministry! Engage others and strive for positivity through high energy.

Relationship Focused – True change happens for teen moms through healthy, long-term relationships with staff and volunteers. Engage champions so they experience the impact they make!

Future Thinking – Experts in our field who are constantly striving for the next level! Cause-focused and committed to sharing our knowledge and tools for the benefit of teen moms everywhere.

Team Player – Committed to working as a unified team, valuing each member’s contributions! Have one another’s backs and find compromises and solutions in a respectful manner. Go above and beyond for each other.

Have Fun! – Find joy in the work! There is room for fun, celebrations and a little bit of silliness every day!

Extreme Ownership – Take ownership! Empower decision-making at every level; anticipate success; and take responsibility! 

Teachable Spirit – Eager to learn and grow! Open to new ideas and constructive criticism; demonstrate humility and learn from our mistakes and failures.

Excellent Environment – Create a warm, welcoming, safe and secure environment that shows every teen mom she has a place to belong!

  • Two years of case management experience required
  • Commitment to continually work towards the mission and guiding principles of Hope House Colorado
  • Valid driver’s license and current automobile insurance
  • Must pass rigorous background and motor-vehicle record checks
  • Self-directed and comfortable/competent working autonomously 
  • Excellent written and verbal communication skills
  • Strong leadership skills and the ability to work well with others
  • Exercises good judgement in a variety of situations
  • Must speak fluent English

Desired Skills and Attributes:

  • Minimum of an associate degree in a human services field is preferred
  • Experience working with at risk populations, preferably teenage mothers, is valued
  • An understanding of human service rules and regulations is valued
  • Highly organized and detail oriented
  • Good leadership skills and the ability to work well with others
  • Excellent written and verbal communication skills
  • Ability to maintain good working relationships with outside service organizations
  • Comfortable working with Microsoft Office Suite
  • Data entry experience in a program database is preferred (training provided)


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