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Adult, Hospice, and Care Givers

Family Support Coordinator (Bilingual)

Donor Alliance
Posted: 09/22/2021
Salary/Range: $57,307
Denver, CO
Donor Alliance is hiring a bilingual (Spanish) Family Support Coordinator in Denver!  The FSC position is the front line staff member responding to potential organ donor referrals from hospitals. Referral information is assessed via rapid phone response, and is often followed with on-site response to the hospital for clinical and social evaluation of referral scenarios.  The FSC interfaces with hospital staff to assess and influence case progression.  This position supports and educates the potential donor’s legal next-of-kin (NOK) regarding donation options.  The FSC conducts discussion of authorization by donor designation (i.e., first-person authorization via the donor registry, when applicable) or requests authorization for donation from legal NOK.  This position assists with Hospital Development strategies and activities to improve the donation process.
  • On-call shifts as assigned (minimum assignment 14 24-hour shifts/month).  On-call responsibilities to include but not limited to:
    • Immediate phone response to referral notification
    • Rapid on-site identification and clinical/social evaluation of potential donors
    • Discussion of authorization by donor designation (when applicable) or request for authorization for donation from legal next of kin.
    • Complete, accurate, and timely documentation of donor-related activities in computerized confidential donor record, forms, and case folders according to established policies and procedures
    • Notification of, and interaction with, administrator on-call as appropriate and according to established policies and procedures
    • When needed assists with responses to entire Donor Alliance service area to perform job functions via personal automobile or chartered aircraft.
  • Attends and participates in conference calls and organizational meetings as directed.
  • Office hours for family support purposes as needed to complete chart documentation, case letters, projects and assignments.
  • Successfully completes Dual Advocacy training and implements techniques.
  • Participates in post-donor/post-recovery conferences and Donor Resource Team meetings.
  • Visit all local Colorado hospitals annually or biannually.  The focus is to develop and support the hospital’s donation system, which includes annual teaching.
  • Maintains confidentiality of donor and recipient information according to established policies and procedures.
  • May perform other related duties as required to meet the ongoing needs of the organization.
  • Bachelor’s degree in appropriate area or equivalent combination of appropriate education and work experience required.
  • Background in social work preferred.  Background in family/bereavement counseling, psychology, or chaplaincy in a healthcare setting strongly preferred.
  • Ability to interface effectively and diplomatically with all levels of personnel in various healthcare settings (interoffice personnel, donor hospitals, transplant centers, donor families, and the public) required.
  • Excellent verbal and written communication skills with public speaking experience desired.  Ability to communicate in Spanish (read, write, speak) required.
  • Ability to meet the requirements of a variable and demanding call schedule required.
  • Demonstrated accuracy, organizational skills, integrity, professionalism, attention to detail, and follow-through.
  • Valid driver’s license required.
  • Strong interpersonal skills and ability to work both independently and as part of a team required.
  • $57,307, exempt
Additional Compensation:
  • Variable Pay Bonus Plan, per plan document
Benefits: Donor Alliance prides itself on its robust benefit package. Employee-only coverage for health, vision, and dental totaling only $7.00/month.
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401k Retirement plan
  • Paid Time Off
  • Variety of voluntary benefits
To see a comprehensive look at Donor Alliance’s benefits package, click here to visit our website.
Donor Alliance prides itself on competitive compensation and excellent benefits package!
Equal Opportunity Employer
Donor Alliance is the federally-designated, Association of Organ Procurement Organizations (AOPO) and American Association of Tissue Banks (AATB) accredited, non-profit organ procurement organization serving Colorado and most of Wyoming. As a recognized leader in facilitating the donation and recovery of transplantable organs and tissues, Donor Alliance’s mission is to save lives through organ and tissue donation and transplantation. To achieve this mission, Donor Alliance employs effective family approach and recovery programs in more than 100 hospitals. Donor Alliance also inspires the public to register as organ and tissue donors through community partnerships, public outreach and education campaigns throughout its donation service area.
To Apply: Tara Wallace