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Office and Administration

Front Desk Coordinator

STAR Institute
Posted: 04/20/2022
Salary/Range: $18 -$19/Hr (Dependent on experience)

Job Description


The Front Desk Coordinator is responsible for various clerical duties, providing high quality customer service to all clients, retrieving and forwarding voice messages, answering incoming calls, responding to caller questions and providing information, collecting payment and assisting with schedule changes.


  • Greet all visitors in a polite and courteous manner
  • Check-in clients
  • Ensure payment forms, disclosures, and HIPPA documents are signed as required
  • Collect payment as directed by Billing Specialist
  • Assist clients with scheduling and changing appointments
  • Perform audit of appointment charges and payments received
  • Manage parent report measures
  • Answer incoming calls and respond or forward to appropriate staff member
  • Respond to messages from general voice mail box throughout the day
  • Keep reception area, waiting room, and kitchen organized, clean and tidy
  • Manage faxes, scans, and email through STAR info box
  • Accept mail and packages
  • Keep all filing current
  • Provide administrative support to other members of the clinic staff as needed
  • Maintain Cash box
  • Acquire and maintain current knowledge of STAR programs and services
  • Perform monthly inventory count
  • Other duties and projects as assigned


  • Minimum 2 years administrative experience
  • Computer literate, intranet, and web savvy


  • Display high standards of professionalism and interpersonal skills with clients and peers
  • Professional and pleasant attitude and uncompromising integrity
  • Flexible, open to change in business processes
  • Understanding and ability to convey empathy with clients
  • Commitment to STAR Center’s mission and values
  • Excellent communication skills – listening, oral, and written communication
  • Ability to convey concern and customer focus to all clients
  • Team player with a positive and enthusiastic attitude
  • Ability to relate to and interact with children and families
  • Reliable and punctual
  • Ability to handle multiple tasks simultaneously
  • Strong time management, planning, problem solving and organization skills
  • Attention to detail and accuracy


  • Typical office environment
To Apply: Please send resume to Kayla Houck -