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Education and Training

Government Services Program Coach (Christian Non-Profit)

Posted: 01/27/2023
Salary/Range: 49,000-59,000
Denver, CO

At CrossPurpose, we believe in being all-in, putting down deep roots in a community, and loving neighbors even when it costs us. We believe in telling people the truth, even when it hurts. These are just some of our values, and we take them very seriously. CrossPurpose is a faith-based organization, affiliated with Providence Bible Church, and we believe that the non-profit organization, working in tandem with the local church, most fully reflects God’s kingdom. As an employee of CrossPurpose, you will be joining a Christian community on a mission to abolish all forms of poverty in Denver. If you are just interested in a job, this opportunity is not for you. If you are looking for a way to live out your purpose, read on. We actively strive for diversity in our workforce. To learn more about who we are and what we do, check out

CrossPurpose has been selected as a 2021 and 2022 Best Places to Work by the Denver Business Journal!

The Position:

This Coach plays a key role in the day-to-day administration of government services program offerings, while also serving as a primary teacher for online class lessons. You will present online lessons and coach program participants in their preparations for the job search, and provide in-depth administration/operational support to ensure a seamless program operations.


Online Program Execution:

  • Schedule semi-weekly (2x / week) online meetings, and create activity schedules, secure special guests/speakers, and deliver content.
  • Facilitate special workshops and coaching sessions as required.
  • Develop program content and suggest adjustments/additions to existing content.
  • Oversee progress of participant’s independent work; review submissions; suggest and connect with special training.
  • Manage all content in Google classroom, including purging outdated activities and updating with current class content.
  • Complete retention calls to participants who have lapsed in attendance.
  • Conduct new participant orientation and collect required program documentation.
  • Administer required assessments

Career Coaching:

  • Schedule and conduct regular coaching sessions with participants to answer questions, develop career progression plans, and provide general encouragement for program persistence.
  • Input detailed coaching notes into Salesforce participant profiles in alignment with reporting standards for TANF/SNAP case managers.
  • Communicate participant concerns to the program manager and escalate priority issues to sponsoring case manager/partner as appropriate.

Program Operations / Administration:

  • Participate in data collection and reporting required by grant funding (monthly billing logs, success stories, etc.)
  • Develop actionable and replicable program processes and procedures; document all departmental procedures to the departmental playbook
  • Hold responsibility for various administrative elements for the Easy Access Program team, including but not limited to:
  • Process stipends (bi-weekly)
  • Obtain CBMS access to determine participant billing eligibility
  • Monitor DHS referrals email and initiate prompt follow up
  • Schedule and send out daily class reminders to all participants


  • Strong teaching and classroom management abilities, including the development of engaging lessons centered on curriculum topics determined by grant deliverables
  • Career coaching experience and ability to advise participants on career topics including resume writing, cover letter writing, interviewing, etc. highly desirable
  • Enthusiastic about coaching participants to develop career goals, and action plans, and holding them accountable to work on their plan
  • Highly energized by interpersonal interactions with the ability to set professional boundaries and maintain coaching authority.
  • Knowledge of SNAP and TANF programs and the unique dynamics of recipient populations.
  • Broad relationships across racial and economic differences.
  • Strong analytical and organizational skills and ability to create processes and procedures to effectively manage program delivery requirements.
  • Ability to become proficient quickly in Google G Suite and other software.
  • Deep passion for the CrossPurpose mission and values.
  • Employee must provide a working laptop (PC preferred) and smartphone.
To Apply: