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Urban Ministry

Joy House Case Manager

Providence Network
Posted: 12/10/2021
Salary/Range: SALARY: $38,000 - $42,000 BENEFITS: Employer-paid medical, vision, life, and long-term disability insurance. Retirement plan. Up to $50/month cell phone expense reimbursement. Optional employee-paid dental and flex spending plans. 10 paid holidays and 16 PTO.
Denver, CO

Providence Network has been changing the trajectory of people’s lives in Denver, CO since 1988 by providing safe, loving, and growth-oriented homes where residents can heal from addiction, homelessness, and domestic violence.  Our holistic approach fosters economic self-sufficiency, engagement in supportive relationships, and discovery of healing and personal agency. We consider ourselves a spiritual family and work hard to preserve a culture of openness and connection where we learn, struggle, work, celebrate and play together!


  • Manage a caseload of up to approximately 15 residents, meeting weekly with each resident Work some evening and weekend on-duty shifts
  • Assist with resident candidate screenings, intakes and assessments during resident recruitment and admissions
  • Co-create resident goal plans and action plans in the areas of self-sufficiency and career goals, life skill and enrichment activities, parenting, recovery and other growth areas
  • Uphold missional goals, program commitments, and community rules and values, addressing resident non-compliance and growth barriers in creative and constructive ways
  • Respond to emergency situations through thoughtful (often collaborative) crisis management
  • Coordinate resident care with outside providers and provide referrals to appropriate resources
  • Create and maintain resource lists and information for staff
  • Maintain all relevant case management data and notes
  • Work closely with program staff and counselors, keeping the team informed of resident needs and progress
  • Engage in the greater PN community by attending meetings, training, and special events
  • Actively increase your knowledge and skills for serving our populations (reading, trainings, consulting)


  • Sense of calling to urban ministry and a mature, personal Christian faith
  • Comfortable signing Providence Network’s Statement of Faith (available upon request)
  • Bachelor’s Degree or experience in related field
  • Strong leadership, communication and interpersonal skills
  • Excellent critical thinking and problem solving skills when resolving client-based issues and conflicts
  • Experience serving people who have experienced trauma, addiction, and other crises
  • Compassionate and able to engage and motivate different personalities with various needs
  • Flexible and adaptable to change when resident care plans require adjusting for optimum results
  • Basic computer literacy and organization skills to manage program and maintain case records
  • Pass a criminal background check
To Apply: Send cover letter & resume to Program Director, Dana Jones, at