Lead Residential Advisor
Mission Statement: Hope House Colorado (HHC) empowers parenting teenage moms to achieve personal and economic self-sufficiency and to understand their significance in God’s sight, resulting in a healthy future for them and for their children.
Position Title: Lead Residential Advisor
Exemption Status: Salaried Non-Exempt
Reports To: Housing Support Program Manager
Salary Range: $16.00-$20.20
Benefits Eligibility: Eligible
Work Environment: This role is expected to work 40 hours/week on the HHC campus, except when offsite for HHC work-related purposes. The existing schedule is 8 hours per day Monday – Friday with one evening shift a week; this role may also be required to work some scheduled weekends and overnights to ensure house coverage.
Position Summary: The Lead Residential Advisor (LRA) works as a unified team with the Housing Support Program Manager (HSPM), Residential Advisors, Facility Manager, and the Hope House Colorado Program staff to provide encouragement and support for up to 8 young mothers and their children living in the Hope House group residence, with the focus of building relationship while helping residents to become self-sufficient. The Lead Residential Advisor will work Monday- Friday with one evening shift per week and will be on call one weekend per month as well as any time the HSPM is on leave. The LRA is a part of the Residential Decision-Making team and will assist teen moms as they complete the residential application requirements. The LRA will work with new residents as they complete their intake, needs assessment, and any tasks assigned to the resident during the orientation period of their residency. The LRA will be responsible for supporting 1-2 moms in their Individual Growth Plan, PAIRIN, and case management, as well as assisting the HSPM in training and coaching new RAs in these areas as needed.
- Problem Solving: Partners with clients to identify and resolve complex or sensitive issues; resolves difficult or complicated challenges
- Decision Making and Judgement: Makes timely, informed decisions that take into account the facts, goals, constraints, and risks
- Accountability & Dependableness: Takes personal responsibility for the quality and timeliness of work, and achieves results with little oversight
- Ethics & Integrity: Earns others’ trust and respect through consistent honesty and professionalism in all interactions.
- Approachability: Easy to approach and talk to
- Stress Tolerance: Maintains composure in highly stressful or adverse situations.
- Relationship Building: Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.
- Values Diversity: Helps create an environment that embraces and appreciates diversity.
- Enforcing rules & regulations: Enforces rules and regulations and initiates enforcement in a way that is perceived as fair, objective, and reasonable.
- Coaching & Mentoring: Enables teen moms to grow and succeed through feedback, instruction, and encouragement.
Supervisory Duties: None
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, stand, and walk as well as bend, squat, and climb stairs. The employee must occasionally lift and/or move up to 25 pounds.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. We are a team and support each other in all ways necessary to continue working toward the HHC mission.
Benefits: HHC benefits are available to employees who consistently work a minimum of 24 hours a week. Benefits offered are subject to change at HHC’s sole discretion.
- Health Benefits: Employees may elect medical, dental, vision & life insurance plans.
- Simple IRA: Employees may choose to make salary reduction contributions through HHC’s Simple IRA plan and HHC will match the employee’s contribution up to a maximum of 3% of the employee’s annual salary.
Paid Time Off (PTO):
- Vacation: Upon hire, employees earn 6 hours of vacation per paycheck up to 120 hours (3 weeks) in a year. Accruals are adjusted to increase vacation earned per hours worked based on length of employment with HHC.
- Holidays: HHC observes eleven (11) holidays throughout the year. Salaried employees are paid for these holidays according to the nationally recognized observation day for each holiday.
- Sick Leave: HHC provides eligible employees with Paid Sick and Safe Leave (PSSL) and Public Health Emergency Leave (PHEL) in accordance with the requirements of Colorado’s Healthy Families and Workplaces Act (HFWA).
- Must have a valid driver’s license and current automobile insurance
- Must pass a criminal background check, driving record check, and drug screen
- Must be committed to Hope House Colorado’s Guiding Principles and continually working towards the HHC mission
- Must demonstrate a commitment to the Hope House Relational Covenant
- 1 year of residential advisor experience required
- Must be female and over the age of 21
Desired Skills and Attributes:
- Excellent written, verbal and in-person communication skills
- Proficient in Microsoft Office Suite
- Experience working with an at-risk population, adolescent girls, or teen moms a plus
- Resourceful, reliable, and appreciates being held accountable
- Maintains high standards
- Exercises good judgment in a variety of situations
- An understanding of human service rules and regulations is valued
- Highly organized and detail-oriented
- Good leadership skills and the ability to work well with others
Education or Training:
- Previous training in trauma-informed care is valued
- Experience in Human Services, Social Work or Psychology preferred to support residence in personal and economic goals
- Coordinate quarterly outings for residents and their children
- Create opportunities for engagement with the girls: cook together, do craft projects, take walks, go on field trips, attend activities at the Resource Center (on the same campus as the Residence), and be creative!
- Complete room checks and house walkthrough weekday mornings Monday- Friday to ensure the house is tour ready for the day
- Complete intake and needs assessments with new residents and support them in the orientation period of their residential stay.
- Lead IGP (Individual Growth Plan) review meetings with assigned Residents every 6 weeks.
- Lead follow up PAIRIN meetings every four months to help teen moms set personal growth goals
- Support Teen moms in maintaining Human Service benefits once established.
- Assist teen moms with obtaining and maintaining reliable transportation, from accessing bus tickets & passes to assistance with obtaining a driver’s license.
- Come alongside residents in their parenting routines (developed by our Parent Educator). Might include assisting with bedtime routines, discipline routines, or assigned parenting activities.
- Ensure a safe environment by enforcing boundaries outlined in the Residence Handbook, enforcing the house schedule, and assisting residents in navigating conflict
- Ensure a secure environment by following security procedures, supervising visitors, and communicating security concerns in a timely manner
- Support the Guiding Principle of Excellent Environment by providing a warm welcome to new moms at the residence, keeping communal areas of the house clean, assisting with household laundry, assisting with cleaning, and readying rooms for new residents
- Occasionally support residents with childcare for short periods of time, allowing them time for respite
- Provide transportation to and from appointments or activities as assigned (in a Hope House vehicle)
- Assist with referral process for business and nonprofit partners who provide a service for residents (I.e., Hands of the Carpenter, 911 Driving School, Gone for Good etc.)
- Assist HSPM with training, mentoring, communicating with Residential Advisors, and delegating tasks as needed
- Primary point of contact for residential volunteers
- Support HSPM with administrative duties as needed by taking initiative on projects, and helping to track data as it pertains to overall annual program goals and grant funding
- Coordinate residential staff & schedules, ensuring consistent coverage of the residence.
- Send out Friday Notes to the residents every Friday to update the residents on any upcoming events and activities as well as handbook reminders
- Collect, input, and report all relevant teen mom data in designated HHC software platforms.
- Develop and maintain relationships with county human services caseworkers; remain current on human services rules and regulations.
- Communicate with other residential advisors and the HSPM through check-ins between shifts, written logs, and meeting attendance
- Conduct HHC Connections Meetings with teen moms as assigned by the Admissions & Activities Coordinator within 1-3 weeks of enrollment.
- Conduct teen mom IGP meetings as requested and score IGPs (Individual Growth Plan) each week
- Collect, input, and report data appropriately into software platforms utilized by HHC (Apricot and KPI Dashboard).
Other Duties and Responsibilities:
- Promote the values of HHC throughout the organization and external relationships.
- Attend team and organizational meetings, activities, and events.
- Collaborate with HHC staff and perform job duties to advance the organization’s mission and vision.
- Demonstrate ability to work independently and within a team, seeking guidance as appropriate.
- Comply with all organizational policies and procedures.
- This position is expected to work all shifts in the office or at the residential house