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Customer Service

Partner Care Specialist

WorldVenture
Posted: 07/14/2022
Salary/Range: $41,000-$43,000
Location
Englewood, CO
Description:

Position Summary: The Partner Care Specialist is a critical member of the Partner Ministries Team at WorldVenture and is responsible for providing partner care and service through inbound and outbound communication via phone, email, and letter correspondence.  The Partner Care Specialist will interact with a broad audience of giving partners, prospective giving partners, and churches ensuring that they feel valued and appreciated, reminding them that they are in a deep and meaningful partnership focused on Gospel Impact with WorldVenture. The Partner Care Specialist will report to the Vice President of Partner Ministries with frequent collaboration with the Partner Ministries Leadership Team (Director of Training and Partner Ministries Operations and the Director of Administration for Partner Ministries) as well as other key stake holders within the organization.

Position Responsibilities:

  • Strong agreement with WorldVenture’s Statement of faith, Advancement Philosophy of Ministry and the Biblical Foundations of Advancement and Fundraising
  • A theology of stewardship relating to engagement, discipling, and cultivating giving partner support
  • With a warm, welcoming, and affectionate attitude, receive all inbound phone calls to WorldVenture
  • Assist WorldVenture missionaries, giving partners, churches and prospects with financial case related issues like, but not limited too website navigation, financial transactions, account maintenance and problem resolution in a timely manner, with a relational heart and a servant mindset
  • With a thankful spirit, proactively make outbound calls to WorldVenture giving partners conveying a sense of sincere gratitude so that they are aware of the impact of their generosity and value of their partnership with WorldVenture
  • Oversee the donor recognition process for first time giving partners and the subsequent milestone markers for all giving partners
  • Ask inquisitive and insightful questions when in communication with giving partners, prospects, and churches so that their unknown needs are met and their partnership with WorldVenture is strengthened
  • Regularly refer giving partners, prospects and churches to the appropriate relationship manager (i.e. VP Partner Ministries, Church Engagement Officer or Partner Giving Officer) so that new relationships are formed and existing ones are deepened
  • Remain current on all WorldVenture policies and procedures related to the gift processes, receipting, gift acceptance, real estate gift policy, planned giving guidelines
  • Record giving partner information, relevant interactions, and track all relationships using Salesforce
  • Participate in and contribute to the daily life of the Partner Ministries team including attending all regularly scheduled prayer calls, meetings, trainings, online community interactions and special events (as needed)
  • Perform other related duties as required and assigned

Essential Knowledge, Skills, and Abilities:

  • Extreme discretion, attention to detail, and a commitment to excellence
  • Engaging and excellent communicator orally on the phone or video, as well as in written materials
  • Forward thinking, creative, outside-the-box thinking
  • A focused and determined spirit with the ability to resolve cases concisely with clarity and compassion
  • Technical proficiency in database management, computer systems, and software solutions; Salesforce experience preferred
  • Comfort with and ability to utilize technologies including Microsoft Office products (Word, Excel, PowerPoint, Outlook), CRM’s, and Social Media

Personal Qualifications:

  • Proven commitment to a personal relationship with God and a desire to serve Him in global ministry
  • Christian character that reflects our values as an organization and dedication to WorldVenture’s ministries
  • Affirmation of the doctrinal statement, sexual conduct policy, and child safety policy
  • Demonstrated warmth, empathy, and trustworthiness in relationships
  • Respect for those from nations and cultures other than their own
  • Service-oriented attitude toward others
  • Team player displaying humility and a learner’s attitude

Education and Formal Training:

  • Bachelor’s Degree
  • Two to four years’ experience in partner (donor) relations in a non-profit setting preferred; 3-5 external customer service in lieu of non-profit work is an acceptable replacement of experience
  • Previous cross-cultural ministry experience preferred

Benefits:

  • Medical, dental and vision insurance; life insurance; Flexible Spending Account; long-term disability insurance; and Aflac Insurance offered
  • Vacation, personal leave, sick leave, bereavement, jury duty, and 11 paid holidays

 

Job descriptions are not intended, and should not be construed, to be exhaustive lists of responsibilities, skills, efforts or working conditions associated with a job. They are meant to be accurate reflections of the principal job elements essential for making fair pay decisions.

To Apply: s.hartung@worldventure.com